You’re just one of our customers, we’re not bothered about youAmazing the treatment you get for being a loyal customer. I’ve just been on the UPC website to upgrade my NTL Chorus TV service. We’ve been with NTL for years. The package I want costs 25 euro per month if you’re a new customer. But for an existing customer like me it costs 26 euro. So what does that say to me about the company’s view of their customers? Well it certainly lets me know my place and doesn’t exactly give me a warm fuzzy glow when I think of UPC. This is madness. It costs far more to replace a lost customer than to retain one. Look after your existing customers well, give them good reason to recommend you and the new ones will come. Add a CommentYour comment will appear once it has been approved. |